Reviews

At Country Suburban Heating & Air Conditioning, Inc. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 35 Reviews

Diane
07/25/2023
Located in Waterville
07/25/2023
Located in Waterville
Recently the people from country suburban installed a furnace and a direct fire water heater. From Harry coming to give us a quote and the team installing the units it was a pleasure to work with them. They honored the quote and special thanks to Tom who went over a behind to make the jobLook great and work great. Thanks again

Dave
05/04/2023
Located in New Hartford
05/04/2023
Located in New Hartford
I am writing to compliment you and your entire staff for the excellent work and professionalism with the installation of our new central air conditioning system.
I am in the advertising field and have come across many heating and air conditioning businesses, and I will say without a doubt, your company has all of them beat, hands down. Your staff explained to me, everything they were installing, how they planned on connecting things, and how all of the pieces of equipment would work hand in hand.
Since we had a split system installed, it was a very complicated job of tearing out old equipment and even more time consuming installing the new equipment. Your staff never complained once and worked at my home for just over 10-hours until the job was completed. They made sure the system was operating properly and that we were satisfied. Most other companies take your money and you never hear from them again, unless you call them with a problem.
Many companies do not take the time to do what your staff did. Even before work began, your company was very helpful providing us with an estimate and explaining in great detail what we needed, how things work and what to expect. No over sell! I’ve had other companies talk to me, but many were in a hurry, did not know all aspects of heating and air conditioning, and even provided me with incorrect equipment for my needs.
Your people treated us like family and not a number. Everyone has been extremely helpful and worked very hard to provide us with the best equipment for our budget. We were not over charged either. Plus, your staff even helped us with the paper work to obtain various rebates available to us.
Because I know many people, I plan on recommending your company to them… and if any potential customers ever have questions, you are more than welcome to have them call me. Thank you again for meeting our needs, and thank your staff. We are very satisfied with our new central air system.

Brian P
12/28/2022
Located in Clayville
12/28/2022
Located in Clayville
Thank you very very much for sending out Chris W. This technician was knowledgeable, professional , extremely thorough articulate in his work very excellent demeanor very nice young man kept everything clean very. Good asset for your company. We really appreciate him, knowing what he was doing. We could not be happier. Happy new year !!
Service: oil furnace repair

Cheryl Gokey
11/30/2022
Located in Herkimer
11/30/2022
Located in Herkimer
I woke up on day after Thanksgiving to no heat. After calling making a couple calls to have someone come out to look at furnace, I ended up calling Country Suburban. They sent a service tech to my house within an hour. Needless to say, my almost 30 yr furnace was dead and needed to be replaced. Another service tech/salesman came to discuss my options and as I was signing the contract, Harry Gee:the owner, called to notify us that furnace would be installed the next day, 11/26! The crew was here at 8:15 that morning and worked steadily without a break. Work was fully completed by 4:00 that afternoon! I cant say enough about Harry Gee and his team at Country Suburban!!! Id recommend them to anyone!!! Thank you
Service: Furnace replacement

Ryan Shepardson
08/04/2022
Located in Little Falls
08/04/2022
Located in Little Falls
Couldnt be happier with job these guys did. After contacting Harry about getting air conditioning he was here within a few days to look at the house. Offered us a few options, explained the difference, and which option he thought would work better. Extremely knowledgeable. After choosing what we wanted Nick and Jim were here a couple days later to get started. They were incredible. Everything looks great and works even better. Very professional, efficient, and affordable.
Service: Wall Mounted Mini Splits

Michele
07/20/2022
Located in Little Falls
07/20/2022
Located in Little Falls
Had James and Erick, from Country Suburban, come out to look at my central AC unit that was leaking all over my basement floor. They did a thorough inspection of the unit inside as well as the unit outside, and found exactly what was the problem. They were both very knowledgeable, polite and helpful, and answered all of my questions. I would recommend this company to anyone who was in need of HVAC service. And I would request both James and Erick to come to service my unit.
Service: Service AC unit

Lisa Turck
07/14/2022
Located in Lyons Falls
07/14/2022
Located in Lyons Falls
Tylan installed my A/C unit today he is a very nice young man. Polite and helpful. Showed me how it operates and told me if I had any problems he will be in the area. Being disabled its hard for me to do things so I am very grateful. Very pleased the world needs more Tylan's. Thank you!
Service: Air conditioner

Molly Simms
07/06/2022
Located in Utica
07/06/2022
Located in Utica
Tylan installed my Air Conditioner and was extremely knowledgeable about the unit and took his time explaining the instructions in detail. He also put me at ease with how personable he is and put a smile on my face with his humor. What a pleasant surprise. Thank you!!
Service: Air Conditioner installed

Stiner
12/28/2021
Located in Rome
12/28/2021
Located in Rome
The service we received was excellent & Miller was very knowledgeable and pleasant. Would highly recommend Country Suburban. We are so very happy with our -Rinnai On Demand Hot Water Heater -and also with Our Lennox Furnace/Central Air all of which were installed in 2015 & still going strong.
Service: Pressure release valve replaced for on demand hot water

Damion Marino
07/15/2021
Located in Durhamville
07/15/2021
Located in Durhamville
I recently had Country Suburban install a new high efficiency furnace and a central air unit. They were amazing! Very friendly, professional staff. They answered all my questions and explained how to use the system very throughly. After they were done with the install they cleaned everything up, you could not even tell they were there. I would highly recommend this company for all your heating and AC needs. I have already recommended them to my family and friends. Thank you Harry and crew!
Service: New furnace and central air

Ronald Buell
04/30/2021
Located in North Brookfield
04/30/2021
Located in North Brookfield
Wen had Country Surburban ( owner Harry Gee ) install central air in our home. The crew who installed our unit ,Chris, Zack and Jerry did a wonderful job. They answered all the questions we had and made sure everything was just the way we wanted it and working order .
Service: ac unit

Jennifer
04/21/2021
Located in Yorkville
04/21/2021
Located in Yorkville
My furnace stopped working and Harry called me back right away. He sent a very kind and knowledgeable technician. Unfortunately my furnace was very old and could not be fixed. But the tech Oliver handled everything for me. They got my new furnace installed very quickly and it works great. I highly recommend Country Suburban.Thank you Harry for making sure everything was done before we got this last round of cold and snow. I appreciate all the staff as well for helping me.
Service: Furnace
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