I am writing to compliment you and your entire staff for the excellent work and professionalism with the installation of our new central air conditioning system.
I am in the advertising field and have come across many heating and air conditioning businesses, and I will say without a doubt, your company has all of them beat, hands down. Your staff explained to me, everything they were installing, how they planned on connecting things, and how all of the pieces of equipment would work hand in hand.
Since we had a split system installed, it was a very complicated job of tearing out old equipment and even more time consuming installing the new equipment. Your staff never complained once and worked at my home for just over 10-hours until the job was completed. They made sure the system was operating properly and that we were satisfied. Most other companies take your money and you never hear from them again, unless you call them with a problem.
Many companies do not take the time to do what your staff did. Even before work began, your company was very helpful providing us with an estimate and explaining in great detail what we needed, how things work and what to expect. No over sell! I’ve had other companies talk to me, but many were in a hurry, did not know all aspects of heating and air conditioning, and even provided me with incorrect equipment for my needs.
Your people treated us like family and not a number. Everyone has been extremely helpful and worked very hard to provide us with the best equipment for our budget. We were not over charged either. Plus, your staff even helped us with the paper work to obtain various rebates available to us.
Because I know many people, I plan on recommending your company to them… and if any potential customers ever have questions, you are more than welcome to have them call me. Thank you again for meeting our needs, and thank your staff. We are very satisfied with our new central air system.